1. Provider, scope and business use
These Terms govern contracts for the use of dynafis between R. Redivo, dynafis / General Informatics, Fijewo 58a, 14-260 Lubawa, Poland (“dynafis”), and businesses, legal entities, organisations, tax firms, accounting and finance teams and other professional users.
dynafis is offered solely for business or independent professional purposes. Consumers may use dynafis only where a separate offer expressly permits this. Customer terms apply only if dynafis has expressly accepted them in text form.
2. Contract formation and contractual documents
Product descriptions are non-binding invitations to order. A contract is formed upon order confirmation, activation of a paid plan, acceptance of an individual offer or commencement of the agreed service.
In case of conflict, the following order applies: individual offer or order form, data processing agreement, service description and plan details, these Terms. Product pages, documentation and support materials explain the service but are not warranties unless expressly designated as such.
3. Accounts, workspaces, clients and permissions
The customer must provide complete and accurate registration, company, tax and billing information. Credentials, API keys and SFTP, EBICS and connector access must be protected against unauthorised use.
The workspace owner manages users, roles, legal entities and clients and must ensure that invited persons are authorised and receive only the access required for their tasks. Actions performed through authorised access are attributed to the customer unless dynafis is responsible for the misuse.
4. Service and technical requirements
dynafis is cloud software for invoice and finance automation. Depending on plan and configuration, it may include upload and import, OCR and AI extraction, review and approval workflows, client management, month-end and compliance workflows, e-invoicing and authority connectors, bank import and payment matching, exports, APIs, webhooks and support.
The specific scope depends on the plan, add-ons, country, legal entity, enabled modules, provider availability and technical requirements. The customer provides suitable devices, internet access, browser and email delivery as well as any required third-party, authority or banking access.
5. Trials, free services and beta features
Trial, free, preview and beta features may be limited in time, functionality or volume and may be changed or discontinued unless otherwise agreed.
Beta features may not be approved for every production scenario and can carry increased error or outage risk. They must not be used as the sole basis for deadline-sensitive, tax, legal or payment decisions.
6. Prices, billing, taxes and AI credits
Prices, billing period, minimum term, user or document limits, add-ons and usage fees are set out in the selected offer. Prices exclude applicable taxes unless expressly stated otherwise. Reverse charge or exemptions are applied only where the required evidence is provided in time.
AI credits, document quotas and other usage units are not money, are non-transferable and generally non-refundable. Unless stated otherwise, unused recurring allowances expire at the end of the billing period. Paid features may be restricted after reasonable notice if payment is overdue.
7. Permitted use and customer duties
The customer may use dynafis only lawfully, as agreed and within technical limits. Prohibited uses include unauthorised access, circumvention of security or limits, automated overload, malware, unlawful content, infringement of third-party rights and use to deceive or conceal illegal financial activity.
The customer verifies source data, configurations, tax codes, bank matches, exports and deadlines, keeps master data current, responds to warnings and errors and ensures all required consents, notices, authorisations and statutory retention.
8. Customer data, confidentiality and licence
The customer retains all rights in its data and grants dynafis the non-exclusive, limited rights required to provide the service, maintain security, support the customer and correct errors during the contract term.
dynafis treats non-public customer information as confidential and does not use customer content to train generally available AI models unless the customer separately and expressly agrees. Aggregated or effectively anonymised technical usage data may be used for security, capacity planning and product improvement.
9. AI, OCR, automation and professional responsibility
OCR, rules and AI outputs may be incomplete or incorrect. dynafis does not provide tax, legal, audit, investment or accounting advice and does not replace qualified professional review.
The customer remains responsible for approvals, bookings, filings, submissions, payments, retention and statutory deadlines. dynafis does not make solely automated decisions with legal or similarly significant effects on individuals; customer automations must be appropriately supervised.
10. Authority, e-invoicing, banking and third-party connectors
KSeF, Peppol, EBICS, banking, payment, SFTP, email, tax and other connectors may require services from independent providers or authorities. Their terms, availability, identity checks, certificates, deadlines, fees and technical requirements apply in addition.
dynafis is responsible for the agreed connection and processing within its own sphere, but not for the availability or professional correctness of external systems. The customer is responsible for valid credentials, mandates, sender and participant identifiers and timely certificate renewal.
11. Data protection, processing and security
Where dynafis processes personal data for the customer, the parties enter into a data processing agreement under Article 28 GDPR. The customer remains responsible for lawful processing, transparency, data subject rights and instructions.
dynafis uses appropriate technical and organisational measures. The customer must use available security features such as strong passwords, two-factor authentication, least-privilege roles, secure API keys and regular access reviews.
12. Availability, maintenance and force majeure
dynafis aims for high availability but does not guarantee uninterrupted use unless a service level agreement applies. Planned maintenance is announced where practicable; urgent security or remediation work may be carried out without notice.
For outages caused by force majeure, internet or power failures, third-party attacks, authority measures or external provider outages, dynafis is liable only to the extent legally attributable to its own responsibility.
13. Product and contract changes
dynafis may change, develop or replace features where required for security, legal, technical or product reasons, provided the main contractual benefit remains. Material adverse changes are generally announced at least 30 days in advance.
Terms and service conditions may be amended due to changes in law, case law, security requirements, provider structure or product architecture. If a customer objects to a material adverse change, it may terminate the affected contract before the change takes effect. Changes to the agreed main price are notified separately.
14. Export, portability and switching
During the contract, customers may export their data through available features in commonly used machine-readable formats. Scope, format and technical limits depend on the feature and data type.
dynafis supports switching in accordance with the applicable EU Data Act. The customer cooperates with identity, security and scheduling requirements. Any legally permitted switching charges are disclosed transparently and will cease when prohibited by law. Bespoke migration, transformation or consulting services may be charged separately.
15. Suspension and protective measures
dynafis may temporarily suspend access or individual features where there is a concrete security risk, unauthorised use, legal infringement, material payment arrears, risk to other customers or disproportionate system load.
Where reasonable, the customer will be notified and given an opportunity to remedy the issue. Immediate suspension is permitted in an emergency. Access is restored when the reason no longer exists and safe continuation is possible.
16. Term and termination
The term and ordinary notice period are stated in the offer. Unless otherwise agreed, monthly contracts renew for one month and annual contracts for twelve months unless terminated at least 30 days before expiry.
Termination for cause remains available. Notice may be given through the account function or in text form. Fees due through the end of the contract remain payable unless mandatory law provides otherwise.
17. End of contract, export window and deletion
Customers should create required exports before the contract ends. Where technically and legally possible, dynafis provides a restricted export option for at least 30 days after termination; security, suspension or insolvency cases may require different measures.
After the export window, customer data is deleted or anonymised under the deletion policy unless statutory retention, billing, evidence or legal defence requires continued storage. Backup copies are overwritten in the regular backup cycle.
18. Software and documentation rights
dynafis, its software, interfaces, designs, trademarks, documentation and proprietary content are protected. The customer receives a non-exclusive, non-transferable right to use them as agreed for the contract term.
Sale, sublicensing, reverse engineering outside statutory permissions, removal of proprietary notices and systematic copying of protected elements to create a directly competing service are prohibited.
19. Defects, liability and indemnity
dynafis remedies reproducible defects within a reasonable time. The customer must report issues in a reproducible manner and assist diagnosis. Minor deviations and issues caused by unsupported systems, customer configuration or external services do not constitute defects attributable to dynafis.
Liability is unlimited for intent, gross negligence, injury to life, body or health, fraudulent concealment, express guarantees and mandatory statutory liability. For ordinary negligence, dynafis is liable only for breach of essential contractual duties and only for the typical foreseeable loss at contract formation. Other liability is excluded to the extent permitted by law.
The customer indemnifies dynafis against justified third-party claims arising from unlawful customer content, missing permissions or contractual misuse where the customer is responsible for the cause.
20. Law, jurisdiction and final provisions
Polish law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For merchants, legal entities and public-law bodies, the courts at dynafis's registered office have jurisdiction unless mandatory law provides otherwise.
Assignment requires the other party's consent except for monetary claims and legally protected assignments. Invalid provisions do not affect the remaining terms. The language version supplied at contract formation applies; where translations conflict, the German version prevails to the extent permitted by law.